Terms and Conditions

MYUKCOMPANY LTD
Company number 12323224
20-22 Wenlock Road, London,
England, N1 7GU
United Kingdom
info@watchzones.eu

You have the right to lodge a complaint with the Information Commissioner’s Office at Wycliffe House, Water Lane, Wilmslow SK9 5AF, United Kingdom if you believe we have not handled your personal data in accordance with the law. Further information, including contact details, is available at https://ico.org.uk.

1: Call our Customer Services Team on telephone, extension 2 but we will ask you to put your request in writing.

2: Email us at either info@watchzones.eu

3: Contact us by post to Customer Services, Watch Shop, PO Box 8174, Reading, Berkshire, RG6 9PE, United Kingdom.

If you wish to exercise any of the above rights, you can always:

The right to be informed about our processing of your personal data which is the aim of this Notice;
The right to request access to personal data that we hold about you at any time;
The right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you;
The right to object to processing of your personal data and/or to withdraw any consent you have given us and to opt out of any marketing communications that we may send you.
The right to prevent processing that is likely to cause damage or distress to you or anyone else;
The certain rights in relation to automated decision-making processes including the right to object to profiling;
The right to request that we erase or destroy your personal data in certain circumstances (the right to be forgotten) for example when the data are no longer necessary for the purpose for which we collected them;
The right to have your personal data provided to you by us in a structured, commonly used and machine-readable format and the right to have that data transmitted to another data controller. This is known as the right to data portability.

You have the following rights:

YOUR RIGHTS

To deliver products and services to you, it is sometimes necessary to share your personal information outside of the European Economic Area (the EEA). This will typically occur when service providers are located outside the EEA or if you are based outside the EEA. These transfers are subject to special rules under data protection laws. If we transfer your personal information outside the EEA, we will ensure that the transfer will be compliant with data protection law and all personal data will be secure. Our standard practice is to assess the laws and practises of the destination country and relevant service provider and the security measures that are to be taken as regards the data in the overseas location; Alternatively, we use standard data protection clauses.

INTERNATIONAL TRANSFERS

Record	Type of Personal Data	Retention Period
Contracts with Suppliers	Names	10 years after expiry
Supplier details	Names, addresses, email addresses, telephone numbers	Permanently
Rental and hire purchase agreements	Names	10 years after expiry
Payment services agreements	Names	10 years after expiry
Cookies	Webtracking information including IP addresses	5 years
Customer deposits	Names	Permanently
Contracts with Customers	Names, addresses, telephone numbers, transactional details	10 years from date of transaction
Contracts with Customers – bank transfers	Names, addresses, telephone numbers, Bank and Branch	14 days
Contracts with Customers – waiting lists	Names and products	Until purchase or as long as customer requires
Contracts with Customers – pre-owned watches	Names, addresses, age and product	3 years
Contracts with Customers	Email addresses	website emails: 7 years, customer care emails: 7 years, store support emails: 2 years
Customer complaints	Names, addresses, telephone numbers, email addresses	7 years
Interest Free Credit applications	Customer emails, names, addresses, dates of birth, marital status, employment details, financial details such as income and major outgoings, bank account details	14 days
Interest Bearing Credit applications	Customer emails, names, addresses, dates of birth, marital status, employment details, financial details such as income and major outgoings, bank account details	14 days
Promotional materials	Names and customer images	3 years
Customer listings for promotional communications	Names and addresses, email addresses	30 days
Marketing databases	Names and dddresses, email addresses	15 years
Social Media communications	Names, addresses, email addresses, transactional data, hobbies, interests, payment references	Permanently
Product and service reviews by customers	Names, emails and products services purchased	Personal data: 12 months, review content: permanently
Records of administration of watch and jewellery insurance claims for Insurance Companies	Names, addresses, telephone numbers, email addresses, insurance policy number, item claimed for, call recordings, bank sort code details	Permanently
Mappin & Webb Care, Goldsmiths Care and Watches of Switzerland Protection	Names, addresses, telephone numbers, email addresses, insurance policy number, item claimed for, call recordings	Permanently
Call recordings	Telephone numbers, call recordings	28 days
Repair records with Watches of Switzerland, Goldsmiths and Mappin & Webb	Names, addresses and watch and damage/repair details, watch photos, contact details, repair reference number and guarantee number	Permanently
Repair records with Watchlab	Names, addresses and watch and damage/repair details	7 years
Customer live chat forum	Voice recordings images and messaging	28 days
Mobile app - Akin	Names, mobile phone numbers	28 days
CCTV	Images of attendees at our premises	As long as required for security purposes
Visitor records	Names and Iimages of attendees at our premises	As long as required for security purposes
Automatic Number Plate Recognition System	Vehicle registration plates of visitors, suppliers and other attendees at our HQ	As long as required for security purposes

Record Retention Periods

In summary, various laws, accounting and regulatory requirements applicable to us require us to retain certain records for specific amounts of time. In relation to your personal data, we will hold this only for so long as we require that personal data for legal or regulatory reasons or for legitimate organisational purposes and we will not keep your data for longer than is necessary for the purposes for which we collect them.

We will not retain your data for longer than necessary for the purposes set out in this Notice. Different retention periods apply for different types of information, and our Data Retention Policy sets out the length of time we will usually retain personal data and where these default periods might be changed.

HOW LONG WE KEEP YOUR DATA

Keep your account passwords private because anyone who knows your password may access your account or be compromised if your account is accessed without authority.

When creating a password, use a difficult word/number combination of at least 8 characters and something that is not easily guessed by hackers such as dictionary words, your name, email address, or other personal data that can be easily obtained. Also, frequently change your password. You can do this accessing your account, clicking ‘your account’, clicking ‘your data’ and selecting ‘change password’.

Avoid using the same password for different online accounts.

In addition, we recommend that you take the following security measures to enhance your online safety

If you are using a computing device in a public location, we recommend that you always log out and close the website browser when you complete an online session.

You should always be cautious when sharing your personal data. No one from our company will ever ask you to confirm any bank account or credit card details via email. If you receive an email claiming to be from The Watch Shop Holdings Limited asking you to do so, please ignore it and do not respond.

WHAT YOU CAN DO TO HELP PROTECT YOUR DATA

Encryption of data;
Regular cyber security assessments of all service providers who may handle your personal data;
Regular planning to ensure we are ready to respond to cyber security attacks and data security incidents;
Daily penetration testing of systems;
Security controls which protect the our IT systems infrastructure and our premises from external attack and unauthorised access; and
Internal policies setting out our data security rules for our personnel.
Regular training for our employees.

Our security measures include:

The Watchzones.EU is committed to keeping your personal data safe and secure.